Get in Touch With Us
You must be 21 or older to gamble. Gambling involves risk, and you can lose money. If gambling is causing problems, call 1-800-GAMBLER or New York's HOPEline at 1-877-8-HOPENY (1-877-846-7369).
This page explains how to contact the team behind NY Online Casinos, what we can help with, and what falls outside what we do. We are an independent comparison site. We are not a casino, and we do not hold or manage player accounts.
What we can help with
Writing to us is the right step for questions about the content on this site. Typical reasons include:
- Corrections: a bonus term, payment method or eligibility detail that looks out of date or wrong. Tell us which page and which line, and where you saw the different information.
- Questions about our reviews: how a site was assessed, or why it sits where it does. Our rankings weigh game selection, bonuses and their wagering terms, payout speed, banking, mobile experience and trustworthiness. Commission does not buy position.
- Feedback and suggestions: topics you would like covered or comparisons that would help you decide.
- Business or editorial enquiries: introduce yourself and explain what you have in mind.
What we cannot help with
Because we do not run any of the casinos we review, we cannot see or change anything in your account. That includes:
- Delayed or disputed withdrawals
- Bonus balances, wagering progress or account closures
- Identity verification (KYC) requests
- Password resets and login problems
For these, go to the operator's own support channel, usually live chat or an email address listed on its site. Keep your account details, transaction dates and screenshots ready. We also cannot give legal or tax advice. For those questions, consult a qualified professional.
Before you write: a quick legal reminder
New York regulates online sports betting, but it has not legalized online casino gaming. The casino sites we review are operators outside New York's licensing system, and we do not state or imply that any of them holds a New York license. Check the rules that apply to you, confirm the operator's terms on availability for US players, and confirm that you meet the age requirement. If you are unsure, seek professional advice. Our review process is described across the site, and our guide to non-GamStop casinos covers a related question, though note that it is written around a different regulatory context.
How to send a useful message
- State your subject in the first line, such as "correction", "question about a review" or "feedback".
- Name the page and the casino you mean.
- Quote the detail you are questioning and, if you can, where you found the contrary information.
- Do not send passwords, full card numbers or ID documents. We never need them.
What to expect after you reach out
A person reads each message. We do not publish a guaranteed response time, but we aim to reply to messages that need an answer. When a correction is valid, we check it against the operator's current terms and update the page. Fact-checking on our pages was last reviewed on Sep 30, 2026, and bonus terms change often, so reader reports are useful.
Support if gambling is a problem
If you or someone you know is finding it hard to stay in control, you can get free, confidential help at any time:
- 1-800-GAMBLER: the national helpline
- HOPEline, 1-877-8-HOPENY (1-877-846-7369): New York's helpline
Most casinos also offer deposit limits, time-outs and self-exclusion in account settings. Only play with money you can afford to lose, and never gamble to recover losses or to escape stress. No bonus or strategy removes the risk of losing.